Questions? Feedback? powered by Olark live chat software Who handles the inquiries from prospective patients? | Sleep Apnea Treatment Centers of America Physician Partner ProgramSleep Apnea Treatment Centers of America Physician Partner Program

Who handles the inquiries from prospective patients?

Inquiries from prospective patients are handled by our medical concierge team.The medical concierge is hired and paid by the Corporate Office. The medical concierge (MC) will schedule initial and follow-up appointments for those patients within your clinic.

PRIMARY JOB RESPONSIBILITIES

– Responsible for determining a patient’s candidacy for treatment
– Subject matter expert for SATCOA’s patient process
– Ability to connect and develop relationship with patients via the telephone
– Responsible for assessing, defining, and explaining patient’s financial options
– Facilitates interaction with clinical staff and outside vendors
– Coordinates all prospective patients’ schedules
– Handles all incoming questions from patients
– Verifies patient information- general and medical
– Responsible for ensuring patients’ preparedness in treatment process
– Inputting patient information and appointments into internal computer program

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